Just one, English speaking, technician. Of course we had to wait 3 days for that.
We got a new receiver box on Saturday and Brian and Bill got that installed. Then they had to call Dish Network so they could activate it. While on the line, the lady was walking them through how to program the remote. (She had broken English and I am not sure she was understanding what they were telling her was happening on our screen.) So she transferred them to tech support, where they got another not so English speaker, but understood a little better about what we were seeing on the screen-he just didn't know why it was happening. The guys tried a few things the tech guy was saying and nothing was working. Our remote has different chips that go in it so that the receiver can recognize which TV it is for. (We have 2 TV's that work off the same receiver and 4 different chips came with the new remote) I am not sure the tech guy understood what chips needed to be placed in the remote.
After about 20 minutes of working with him and trying a few different chips, he told us that he was going to need to send a technician out to the house. We thought "How hard can it be to program a remote?"
This morning the technician came out to the house and within 10 minutes was gone again. He quickly tried the remote with the chip we had in it and when that didn't work, knew the exact one that would make it work. He even showed us how to program the remote-if we ever needed to do it again for some reason. His steps were the same as the ones the tech guy told us on the phone on Saturday-just with the wrong chip.
This goes to show just how easy things can be when you are getting helped by someone who understands your language in order to understand your questions.
STOP OUTSOURCING CALLS TO INDIA OR OTHER COUNTRIES!!!!!!!
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